Fermentierra is a business operated by Fermentierra Laurent Cornu, a Swiss sole proprietorship at Rue du Village 15, 1424 Champagne (VD), Switzerland, registered under number CH-550.1.247.738-3 and identified by UID CHE-241.616.814. General contact: info@fermentierra.com.
These terms apply to product orders and subscriptions taken out on fermentierra.com and to registrations for Fermentierra workshops, including registrations completed through Infomaniak ticketing.
The customer may be an individual or a legal entity and accepts these terms before confirming an order, subscription or registration.
The essential characteristics, composition, allergens, quantity, price and storage conditions are shown on the product page and packaging. Customers must follow the label instructions, particularly storage conditions and the stated date.
Before confirming, customers may review the order, correct information and see the total price. The order becomes final once payment is accepted and an electronic confirmation is sent.
If a product is unavailable or the displayed price contains an obvious error, Fermentierra will inform the customer promptly and fully refund any amount already paid for that product.
For private customers, prices are shown in Swiss francs including VAT and other applicable taxes. In the professional customer area, prices are shown excluding tax; applicable VAT is added and displayed before confirmation.
Delivery charges are shown separately before confirmation and included in the total amount due.
Payment is due when the order is placed using one of the methods offered at checkout.
Delivery areas and times, delivery charges, cancellation options, claim periods and replacement or refund arrangements are defined in Shipping and refunds. Those terms form part of these conditions and must be read before ordering.
The customer's statutory rights for defective products remain unaffected.
Fermentierra's Four Seasons Round is a firm one-year commitment comprising four seasonal deliveries. Its CHF 760 price is paid in full when the order is placed and includes delivery charges for all four deliveries. It does not renew automatically.
The contract is formed under section 3. Customers join the next campaign that remains open; an order received after a campaign has closed is assigned to the following campaign. The cycle then covers four successive seasons.
Box contents vary by season. Food products, ingredients, allergens and storage conditions are shown on the product page and packaging. The boxes may also include products from other artisans, including non-food products.
Customers have no contractual right to cancel this annual commitment. Any exceptional request must be sent to commande@fermentierra.com and is assessed by Fermentierra. If Fermentierra exceptionally cancels the Round, the customer receives a proportional refund for deliveries not yet made.
Customers must notify Fermentierra of an address change without delay. A change requested after a delivery's logistics cut-off may apply only from the following delivery.
Workshop registration is confirmed after full payment and electronic confirmation or ticket delivery. The description, location, date, time, content and price are shown on the event page.
If the participant cancels, calculated from receipt of the request by Fermentierra:
Participants may transfer their place free of charge by informing Fermentierra before the workshop begins.
If Fermentierra cancels or postpones a workshop, participants may choose a full refund or transfer to the proposed new date.
Participants must follow hygiene and safety instructions and report relevant allergies or dietary restrictions before the workshop.
These terms and the contracts to which they apply are governed by Swiss law. Mandatory consumer protections and mandatory places of jurisdiction remain reserved.